Fax Monitoring - iMonitorIT

Fax Monitoring

IVR Monitoring - iMonitorIT

IVR Monitoring

SMS Monitoring - iMonitorIT

SMS Text Application
Monitoring

What is Fax Monitoring

iMonitorIT fax monitoring is a unique fax monitoring service, developed by iFront End Technologies, that gives customers the ability to determine if inbound fax transmissions are being received properly by your on-premise telephone equipment, telephone service provider, and fax system(s).

This service runs in the cloud and there no need to install or setup anything on your end.

Our Service will call your fax line(s) and confirm that a fax transmission (hand shake) can be sent. If an issue is detected... we will send an alert to your suppport staff, It’s that simple! Plus, you can specify the monitoring frequency depending on how critical your fax lines are to your business.

For many organizations operating in industries such as finance, health, and government, faxes are mission critical. That’s why many of them rely on iMonitorIT to make sure their faxes are being received. By monitoring your fax infrastructure with iMonitorIT, you can rest assured knowing that your faxes are being received correctly. With 99.9% uptime, iMonitorIT will work around the clock to ensure your incoming faxes are being received properly. Make sure your faxes are getting delivered so you can rest easy.

Call us at +1-877-385-5006 Select 1 or Contact us to get started with our iMonitorIT Monitoring Service Free Trial today!

SMS Text Application Monitoring

iFront End Technologies has created an automated monitoring service called “iMonitorIT”. This service will provide pro-active SMS monitoring of your SMS text application. This will allow your support staff to rapidly address issues before they become extended outages or customer impacting. Our iMonitorIT monitoring service is trusted internationally for customers that rely on their SMS text application to conduct business and marketing campaigns.

Your automated SMS text application was designed for a reason... to provide quick, efficient automated self- service for your customers, but if your SMS text application or infrastructure is not working as your company has designed it... well that is a problem.

If your SMS text application entry point is not working, then you will be impacting your customers, losing revenue and negatively impacting your SLA (Service Level Agreement). Using our iMonitorIT SMS monitoring service you will be able to ensure that your customers can send and receive SMS texts from your SMS text application 24 hours a day/7 day a week. If our SMS monitoring service finds any issues, we will alert your support staff immediately. In addition, we can include troubleshooting instructions to your support staff so they can quickly identify the root cause.

Call us at +1-877-385-5006 Select 1 or Contact us to get started with our iMonitorIT Monitoring Service Free Trial today!

iMonitorIT IVR Monitoring

iFront End Technologies has created an automated IVR monitoring service called “iMonitorIT”. This service will provide pro-active IVR monitoring of your customer service entry points. This will allow your support staff to rapidly address issues before they become extended outages or customer impacting. Our iMonitorIT IVR monitoring service is trusted internationally. We currently have clients in 16 different countries and can support multiple languages.

If your IVR application entry point is not working, then you will be impacting your customers, losing revenue and negatively impacting your SLA (Service Level Agreement). Using our iMonitorIT IVR monitoring service you will be able to ensure that your customers can reach your support lines 24 hours a day/7 day a week. If our IVR monitoring service finds any issues, we will alert your support staff immediately. In addition, we will record the phone call that we made, tell you where the call is failing, provide instructions to your support staff so they can quickly identify the root cause.

Call us at +1-877-385-5006 Select 1 or Contact us to get started with our iMonitorIT Monitoring Service Free Trial today!