Our Monitoring Solutions
Comprehensive packages designed to meet your specific monitoring needs
Daily Business Check
Phone/IVR, Website and Email Monitoring
- Check customer-facing resources before business opens
- Validate Phone, Website, and Email functionality
- Configurable days and time validation
- Email and SMS alerts
- Daily status report
Peace of mind for small business owners. We check your phone line ringing/connection/greeting, website online status, and email server functionality.
Mission-Critical Fax Line Monitoring
Business Risk Mitigation
- 24/7 15-minute fax line validation
- Call delivery and fax "handshake" validation
- HIPAA Security Rule/PHI compliance
- Customer web portal access
- Alerts to support team
- Alert escalation
- Quick identification of telecom issues
- Audit reporting (1-6 year retention) for compliance
Compliance safeguard for regulated industries. Provides audit-ready proof of communication system availability and compliance with HIPAA, SOC 2, NIST CSF, and ISO 27001 requirements. Additional cost for toll phone numbers.
Business IVR Monitoring
Customer Experience Protection!
- 24/7 15-minute IVR phone line and application validation
- Call delivery/greeting/custom scripting validation
- Customer web portal access
- Alerts to support team
- Quick root cause identification (including wav file recording)
- Daily/weekly/monthly reporting
Prevents customer frustration from broken IVRs, reduces abandonment, protects brand reputation, ensures compliance for regulated industries (financial services, healthcare, government), provides audit trails, faster issue resolution, and verifies provider SLAs. Additional cost for toll phone numbers and calls longer than 1 minute.
Mission-Critical SMS Monitoring
Ensures SMS short codes and long codes are working around the clock, validating delivery, replies, and performance with proactive monitoring and instant alerts
- 24/7 monitoring with 15-minute validation cycles
- Verification of reply times (within 2 minutes) and message content accuracy
- Multi-carrier testing (AT&T, Verizon, T-Mobile)
- Triple-checks to reduce false positives
- Instant alerts via Email/SMS/Phone Call/Slack/MS Teams
- Real-time outage detection and escalation
- Detailed daily/weekly/monthly reporting
SMS is mission-critical infrastructure for various industries (banks, healthcare, airlines, retailers, government agencies), impacting security, compliance, revenue, and customer trust. Proactive monitoring prevents financial loss, regulatory penalties, and public safety risks. Designed for finance, healthcare, travel, retail, public safety, and telecom providers.
Enterprise Monitoring
Custom Monitoring Solution for your Business
- Tailored monitoring packages
- 24/7 health checks every 15 minutes (with faster 10- or 5-minute options)
- Secure customer portal with advanced features/insights
- Instant alerts to support team
- Rapid root cause identification
- Comprehensive reporting (daily/weekly/monthly)
- Scalable pricing with volume discounts
Provides peace of mind by ensuring critical systems are always available, secure, and performing. Offers end-to-end monitoring across IVR, SMS, websites, and email, or tailored packages. Emphasizes proactive alerts, detailed reporting, a dedicated customer portal, full visibility, and control over the IT environment, all backed by enterprise-level reliability.
Features & Functionality Comparison
Compare our monitoring solutions to find the perfect fit for your business needs
Add-on Services
Website Monitoring
Monitor your website availability and performance
Email Server Monitoring
Ensure your email infrastructure is always operational
Custom Integrations
Tailored monitoring solutions for your specific needs
Ready to Protect Your Infrastructure?
Join companies worldwide who trust iMonitorIT for their telecommunications monitoring needs.